Terms of Service

By accessing or using Valiqa ("the Service"), operated by Valiqa ("Valiqa," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you use the Service on behalf of a company, organization, or other legal entity ("Customer"), you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

If you do not agree to these Terms, do not access or use the Service.

Valiqa is an AI-powered platform for generating validation documentation used in regulated manufacturing environments. The Service generates validation protocols (including but not limited to IQ, OQ, PQ, DQ, PPQ, CSV, PV, and TQ), Validation Master Plans (VMP), Process Failure Mode and Effects Analysis (PFMEA) documents, and corresponding reports using artificial intelligence. Documents are generated based on equipment specifications, process parameters, and company information you provide.

The Service is designed for use by qualified engineering and quality professionals in regulated industries including, but not limited to, medical devices, pharmaceuticals, biotechnology, and food and beverage manufacturing.

Important: The Service is a document generation tool. It does not provide regulatory advice, engineering consultation, or quality system management services. Valiqa does not act as a consultant, auditor, or regulatory agent on your behalf.

You must create an account to access the Service. When creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information as needed
• Keep your account credentials confidential and not share them with unauthorized individuals
• Accept responsibility for all activity that occurs under your account
• Ensure that all users within your organization who access the Service under your account comply with these Terms
• Notify us promptly of any unauthorized access or security breach at [email protected]

We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe are being used in violation of these Terms.

4.1 Subscription Tiers

The Service is offered under the following subscription plans:

• Free: 14-day full trial with all Team features, no credit card required. After trial, read-only access to previously generated documents.
• Starter ($149/month or $1,490/year): 1 user, up to 20 protocols per month
• Team ($599/month or $5,990/year): Up to 5 users, 100 protocols per month, Part 11 audit trail, traceability matrix, PFMEA, VMP
• Business ($1,499/month or $14,990/year): Up to 15 users, 500 protocols per month, advanced analytics, priority support
• Enterprise: Custom pricing and volume, contact [email protected]

Feature availability, protocol limits, and pricing are subject to change. We will provide at least 30 days advance notice before any pricing changes take effect for existing subscribers.

4.2 Billing and Payment

Paid subscriptions are billed monthly in advance. All fees are quoted in U.S. dollars and are non-refundable except as expressly stated in these Terms. You authorize us to charge your designated payment method on a recurring basis until you cancel your subscription. If payment fails, we may suspend access to paid features until payment is resolved.

4.3 Protocol Limits

Each subscription tier includes a monthly protocol generation limit. When you reach your limit, you will need to wait until your next billing cycle or upgrade to a higher plan. You can monitor your current usage in your account dashboard.

4.4 Promotional and Discount Codes

We may offer promotional codes, discount codes, or beta access credits from time to time. These codes are subject to the specific terms communicated at the time of issuance, may not be combined with other offers, and may be revoked or modified at our discretion. Promotional pricing applies only for the duration specified and will revert to standard pricing upon expiration.

4.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:

• Your access to paid features continues until the end of the current billing period
• No partial refunds are provided for unused portions of a billing period
• Your account reverts to the Free tier at the end of the billing cycle
• Previously generated documents remain accessible for export for 30 days after downgrade

If you believe you were charged in error, contact us within 30 days of the charge and we will review and process eligible refunds.

4.6 Free Trial

New accounts receive a 14-day free trial with access to all Team-tier features. No credit card is required to start. After the trial period, accounts that have not upgraded to a paid plan become read-only: you may log in, view, and download previously generated protocols, but you may not generate new protocols or edit existing ones. Trial accounts that remain inactive for 180 consecutive days may be subject to deletion, with 30 days prior email notice.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws, regulations, or industry standards
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its AI systems
• Copy, reproduce, resell, sublicense, or redistribute any portion of the Service
• Use automated systems (bots, scrapers, crawlers) to access or extract data from the Service without our written consent
• Upload content that infringes on any third-party intellectual property, trade secret, or proprietary rights
• Interfere with the security, integrity, or availability of the Service or its underlying infrastructure
• Attempt to circumvent usage limits, protocol quotas, or access controls
• Generate documentation for equipment, processes, or systems you have not personally evaluated or do not have authority to validate
• Use the Service to generate intentionally false, misleading, or fraudulent regulatory documentation

Violation of these provisions may result in immediate suspension or termination of your account.

6.1 Your Content

All content you upload to the Service ("Your Content"), including equipment specifications, company documents, logos, and process parameters, remains your exclusive property. You grant Valiqa a limited, non-exclusive, non-transferable license to use Your Content solely for the purpose of providing the Service to you, including document generation, format learning, and account-specific quality improvement.

6.2 Generated Documents

All documents, protocols, reports, and other outputs generated through the Service using Your Content ("Generated Documents") belong to you and your organization. You retain full ownership of all Generated Documents. Valiqa claims no ownership interest in your Generated Documents.

6.3 Our Intellectual Property

Valiqa retains all ownership rights in the Service itself, including its software, AI systems, machine learning models, document generation logic, templates, formatting engines, user interface, and underlying infrastructure. These Terms do not grant you any license, right, or interest in our technology, trade secrets, or proprietary methods beyond the limited right to access and use the Service as described herein.

6.4 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free, worldwide license to use that feedback for any purpose, including improving the Service, without any obligation or compensation to you.

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

The Service uses artificial intelligence to generate validation documentation. Due to the nature of AI-generated content:

• No guarantee of accuracy or completeness. AI-generated protocols, test steps, acceptance criteria, and regulatory references may contain errors, omissions, or inaccuracies. Generated documents are starting points, not finished deliverables.
• Human review is mandatory. All generated documents must be reviewed, verified, and approved by qualified personnel within your organization before use in any regulated environment. This review is your responsibility, not ours.
• No regulatory compliance guarantee. Valiqa does not guarantee that generated documents will satisfy the requirements of the FDA, ISO, EU MDR, GAMP, ICH, or any other specific regulatory body, standard, audit, submission, or inspection.
• Not a substitute for professional judgment. The Service is a tool to assist qualified engineers and quality professionals. It is not a substitute for engineering judgment, subject matter expertise, regulatory compliance knowledge, or professional consultation.
• AI model changes. The underlying AI models may be updated, changed, or replaced over time. Output quality and formatting may vary between versions. We strive to maintain and improve quality but cannot guarantee identical output across updates.

Your organization assumes full responsibility for determining the suitability, accuracy, and regulatory compliance of all Generated Documents before execution, submission, or reliance in any capacity.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALIQA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT
• WARRANTIES THAT THE SERVICE WILL MEET ANY SPECIFIC REGULATORY, COMPLIANCE, OR QUALITY STANDARD

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

VALIQA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, REGULATORY PENALTIES, WARNING LETTERS, CONSENT DECREES, PRODUCT RECALLS, LOSS OF REGULATORY STATUS, REPUTATIONAL HARM, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND REGARDLESS OF WHETHER VALIQA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VALIQA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU PAID TO VALIQA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to indemnify, defend, and hold harmless Valiqa and its respective officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service or any Generated Documents
• Your violation of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any claim that your use of Generated Documents caused harm, regulatory action, or third-party damages
• Any content you upload to the Service that infringes on intellectual property or proprietary rights

11.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

11.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. Arbitration shall take place in San Jose, California, or at a location mutually agreed upon by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND VALIQA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

11.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting [email protected].

12.2 Termination by Valiqa

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You materially breach these Terms
• You fail to pay applicable fees after reasonable notice
• We are required to do so by law or regulatory authority
• We reasonably believe your account is being used for fraudulent or illegal activity

For terminations not related to breach, we will provide at least 15 days written notice.

12.3 Effect of Termination

Upon termination:

• Your access to paid features will cease immediately (or at the end of the current billing period for voluntary cancellations)
• You may request an export of all your data within 30 days of termination
• After the 30-day export window, we may delete your data in accordance with our data retention policy
• Sections 6, 7, 8, 9, 10, 11, and 15 survive termination

The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free access. We may:

• Perform scheduled maintenance with reasonable advance notice when possible
• Modify, update, or discontinue features of the Service at any time
• Temporarily suspend the Service for emergency maintenance, security issues, or legal compliance

For material feature changes or discontinuation, we will provide at least 30 days notice to active paid subscribers.

Valiqa shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government or regulatory authority, pandemics, cyberattacks, internet or telecommunications failures, utility outages, labor disputes, third-party service provider outages, or acts of war or terrorism.

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Subject to the arbitration provisions in Section 11, any legal proceedings shall be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to personal jurisdiction in such courts.

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Valiqa regarding the Service and supersede all prior or contemporaneous agreements, representations, or understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16.3 Waiver

No failure or delay by Valiqa in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. Valiqa may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

16.5 Notices

All legal notices to Valiqa should be sent to [email protected]. We will send notices to you at the email address associated with your account.

We may update these Terms from time to time. When we make changes:

• We will update the effective date at the top of this page
• For material changes, we will notify you by email at least 30 days before the changes take effect
• Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes
• If you do not agree with the updated Terms, you may terminate your account before the changes take effect

If you have questions about these Terms of Service, contact us at:

Valiqa
Email: [email protected]
Website: valiqa.io